Oh mate, that is a bad week for you!
Its great the insurance co has said you wont be out of pocket. I strongly suggest you make notes of everything that is said, both by you and them. A few years ago my GFs insurance co said thay were waiving the excess for her hail damage claim but when it came time to pick up the car we were told we had to pay it. I checked my notes & they def said they were waiving it. I told them this and asked them to check their phone records (all phone conversations are recorded) & they had to honour their initial statement...no excess! :biggrin:
Its great the insurance co has said you wont be out of pocket. I strongly suggest you make notes of everything that is said, both by you and them. A few years ago my GFs insurance co said thay were waiving the excess for her hail damage claim but when it came time to pick up the car we were told we had to pay it. I checked my notes & they def said they were waiving it. I told them this and asked them to check their phone records (all phone conversations are recorded) & they had to honour their initial statement...no excess! :biggrin: