G'day again Tempo
Firstly, tell the 'lovely' reception lady that you are sure she does, but that you are concerned, and would prefer to discuss this with a qualified mechanic ...
Secondly,
document the time and date of every visit to the dealer, and make notes and sign them as to what you raised with them, and their response. If you are that p!ssed off with the dealer, keep a decent notebook in the car for recording this stuff, and make certain that they see you filling it in ... :iconwink: :lol: :rotfl:
I am somewhat expert in getting people who give me this sort of BS to see things properly. By that, I don't necessarily mean any kind of bullying tactics on my part, just getting them to turn their mind to their ethical and commercial responsibilities under the law.
It also doesn't mean that they have to agree with anything or everything I say; just that they give me a proper hearing and a proper explanation for their thoughts on the subject under discussion.
Thirdly, get the name of an expert Subaru mechanic in your area, and get him to check out your concerns. IF he finds anything of concern to him, get him to put it in writing, and present a
copy of that document to the Subaru dealer. DO NOT give the dealer the original. ALWAYS keep a signed and dated copy of everything you give them.
A number of members here reside in Colorado, so seek them out and ask them for the name of a reputable independent mechanic near you.
Fourthly, if you are really of the opinion that you are being treated badly by the dealer, make an official complaint to Subaru America, detailing your concerns, with copies of relevant documents. Send this by registered post. DO NOT use email for this. Too easy for someone to just wipe it from their Inbox.
Hope some of this helps you.