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Unread 6th May 2016, 04:13 AM
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Fuzzie Fuzzie is offline
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Join Date: Apr 2016
Location: Murrieta, California
Year: 2001
Model: Forester L
Transmission: Auto
Posts: 3
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Unhappy SUMO turnaround/customer service question

Hey guys,

I've been lurking here for a while and finally had a question I felt necessary to ask:

I ordered the Sumo 2" lift kit and trailing arm spacers a little over 2 weeks ago. Immediately after placing my order, I sent an e-mail asking about the typical turnaround time on these orders (I've been super impatient to get my new tires and lift on). The response from Joe (I think?) was initially very quick and fairly detailed. He said the parts should be fabricated, powdercoated, and shipped by the end of the following week (now last week). I said that sounded great and planned my other part orders accordingly. Being my impatient self, I e-mailed Joe again on Monday (May 2) just to check in on the status of the order and possibly receive a tracking number for my package. No response. After two more days, I used the contact phone number on Sumo's website to send a text requesting the same information. Again, nothing. Thursday morning I sent the same message again to the company's Facebook page (which has been active and posting within the last 24hrs). Nothing.

I have been really excited about getting these parts and am 100% confident that they will be every bit as quality as I expect them to be. It's just disappointing that I can't seem to get a response from anyone. Has anyone had similar experiences? Or maybe know a better method of communicating with the company?
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lift, order, sumo, turnaround

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