OFFROADSUBARUS.COM

Go Back   OFFROADSUBARUS.COM > Reviews > Dealers and Service Facilities

Notices

Reply
Thread Tools Display Modes
  #1  
Unread 23rd February 2013, 04:37 AM
mr turbo's Avatar
mr turbo mr turbo is offline
Administrator and Founders' Friend
 
Join Date: Jul 2008
Location: Sydney, AUSTRALIA & ORS.com
Year: MY05
Model: Forry XT
Transmission: manual
Posts: 6,998
mr turbo is on a distinguished road
Angry My bad service experience !!!

I just wanted to get this off my chest. Together with some advice for whenever you have any work performed to your Subi (or any other vehicle for that matter)

ALWAYS CHECK the work thats been done.


Anyway, lets just say that I'm far from impressed with what was, correction, what should've been done with the major service (inc timing belt) that was performed (by the dealer) on my Forry a few days ago

They may only be small things (except *4 which was just down right dangerous) but thats not the point.

1: The fuel release button went missing when they vacuumed the inside. It was later found (by myself) in the rear foot well

2: The windscreen reservoir bottle was full when I dropped it (Forry) off, but empty when I picked it up. Even though they checked it & cleaner fluid was added. And better still, I was also billed for it

3: The tyres were rotated & pressure was checked, including the spare. However, upon inspection (by myself) the spare only had 3psi in it & was completely flat

4: And the best of them all, "A full suspension check" Yeah right, what a load of B.S.
It was said to be in A1 condition & given the all clear.
This is despite it missing a sway bar link on the front drivers side.
couldn't they see it was missing, especially as it was staring at them in the face when they took the wheels off & did the rotation

When I confronted them, they didn't know what to do or say. They just just themselves.

I told them that I'd been coming to them for 8yrs & asked them what else they'd "forgotten" to do in that time? They couldn't answer

I asked if I could further trust them. They couldn't answer

I also asked them, after what had happened, should I come back ? And would they go back if was their Subi ? Again no answer

So lets fast forward 3 days........

Their way of saying sorry was to send me a double pass to the movies ??? What a joke !!!!!!

I'll be sending that back to them, together with a letter, to say that "their gift" is an insult to my integrity !
I'll also ask them as to why I shouldn't take the matter further, by writing a letter of complaint to Subaru Australia

It'll be very interesting to hear what response I get after thats been done.

And yes, I'll be sure to report back here as to what they say.

Regards
Mr Turbo
__________________
We go anywhere & everywhere together as nothing's too hard in a Forry
Some call it Man V's Wild ...but here... We call it Camping
Reply With Quote
  #2  
Unread 23rd February 2013, 05:00 AM
Ratbag's Avatar
Ratbag Ratbag is online now
Administrator
 
Join Date: Jan 2012
Location: Bayside, Melbourne, Vic
Year: MY06, MY10
Model: Forester SG & SH
Transmission: 5MT/DR & 4EAT Sports
Posts: 6,226
Ratbag is on a distinguished road
Default

Geez, that's rubbish "service", Mr T ...

Name & Shame ...

If you are going to write to "Subaru Australia" [actually, Inchcape Ltd ... ], make certain first that they don't own the stealership you went to ...

One of my reasons for taking RonnyRoo to Mentone Subaru in my brawl with Brighton Holden is that MS is NOT a dealership (franchise), but directly owned by Inchcape Ltd.

Good luck with Inchcape Ltd. I used to have a name there, but it was a long time ago now.

Last edited by Ratbag; 23rd February 2013 at 05:13 AM. Reason: wrong bloody vehicle! It's been a long couple of days ...
Reply With Quote
  #3  
Unread 23rd February 2013, 05:22 AM
mr turbo's Avatar
mr turbo mr turbo is offline
Administrator and Founders' Friend
 
Join Date: Jul 2008
Location: Sydney, AUSTRALIA & ORS.com
Year: MY05
Model: Forry XT
Transmission: manual
Posts: 6,998
mr turbo is on a distinguished road
Default

Yes Ratbag it was rotten service alright.
And as I said, with *4, it is bordering on potentially dangerous.

Thanks for the heads up re the ownership/franchise etc. I'll be sure to check that out first.

As for name & shame, yes I'd really like to do that, however, I'm not prepared to take the risk (legal inforcations) that may occur/result/hurt ORS.

Regards
Mr Turbo
__________________
We go anywhere & everywhere together as nothing's too hard in a Forry
Some call it Man V's Wild ...but here... We call it Camping
Reply With Quote
  #4  
Unread 23rd February 2013, 05:45 AM
Ratbag's Avatar
Ratbag Ratbag is online now
Administrator
 
Join Date: Jan 2012
Location: Bayside, Melbourne, Vic
Year: MY06, MY10
Model: Forester SG & SH
Transmission: 5MT/DR & 4EAT Sports
Posts: 6,226
Ratbag is on a distinguished road
Default

Mate, in order to mount an adequate defence against an action for defamation or libel, it must be shown to have been in the public interest (legally) for it to be published, AND it must also be shown to be true.
It is NOT sufficient merely for it to be true ...

IOW, for the plaintiff (the stealership) to be successful, they must prove that it was not in the public interest for the information to be published, or prove that the allegation/information was untrue. If either situation obtains, the plaintiff has a valid cause of action at law.

However, it is not sufficient reason for publication that the facts are merely true; their release must also serve some public good.

IMNSHO, exposing such shoddy and potentially dangerous work is in the public interest. Therefore if the facts are true, there can be no action against either you or the site for libel or defamation.

Of course, my thoughts cannot replace proper legal advice; and I am forbidden by law and professional ethics from giving legal advice ... So this ain't legal advice - .

You will have noticed that I have not the slightest hesitation in naming the lousy and incompetent advice given to me by Brighton Holden recently.
In fact, I was speaking to my solicitor today, and we both had a good laugh about their chances of success were they to contemplate an action against me for libel or defamation ... .
Reply With Quote
  #5  
Unread 23rd February 2013, 07:45 AM
Gravel_Rocks's Avatar
Gravel_Rocks Gravel_Rocks is offline
Forum Member
 
Join Date: Oct 2012
Location: Western Kentucky, USA
Year: 2001
Model: Forester S
Transmission: Auto
Posts: 728
Gravel_Rocks is on a distinguished road
Default What a world.

That's BS Turbo, and exactly the type of situation that's tempered my opinion of mankind. The same guy that neglected to do his job was probably pissin' and moaning at lunch because he doesn't make enough $$.
EDIT #4: Ok, so I've deleted about 3 ideals of ways to handle this type of situation, none of them are acceptable in the namby pamby world we now live in.
Just don't ever give them any more work and tell 'em why every chance you get. Repeatedly schedule service appointments, your name or not, and never show up.
__________________
'01 Forester S
Lets ride!
Reply With Quote
  #6  
Unread 23rd February 2013, 07:57 AM
Kevin's Avatar
Kevin Kevin is offline
Administrator
 
Join Date: Jul 2008
Location: Sydney, Oz
Year: MY'03
Model: Forester
Transmission: A/T
Posts: 4,523
Kevin is on a distinguished road
Default

Not good Mr T! "That" dealership is family owned I believe.
__________________
MY'03 Foz AT XS with centre lock-up
MY'10 Triton AT GLX-R 2.5 DiD
www.subaruclub.com.au
Reply With Quote
  #7  
Unread 23rd February 2013, 08:59 PM
thunder039's Avatar
thunder039 thunder039 is offline
Forum Member
 
Join Date: Mar 2011
Location: Bairnsdale,gippsland victoria
Posts: 1,236
thunder039 is on a distinguished road
Default

That is absolutely crap! Work was probably done by a work experience kid and wasn't supervised and the work wasn't checked. My mate had a service done by ultra tune one time but as he drove away the oil light was on. Long story short after draining the oil they never refilled the motor with oil! I do hope you get justice for the mistreatment turbo...
__________________
99 subaru foz 89 brumby 04 forester xs
Reply With Quote
  #8  
Unread 23rd February 2013, 11:02 PM
NachaLuva's Avatar
NachaLuva NachaLuva is offline
Senior Member / Product Developer
Contributing Member
 
Join Date: Oct 2011
Location: SE Melbourne
Posts: 5,522
NachaLuva is on a distinguished road
Default

Thats pretty bad but I must say not unexpected. So many people think that to get a proper, COMPLETE job done you must go to a dealer. Unfortunately, as you've discovered its not always the case. In fact, the opposite can OFTEN be the case. As they are a huge business, with many employees, there is a sense of security that even if an employee stuffs up, they prob wont even get a warning. Even if they do, they need written warnings before action is taken. So this sense of security turns into arrogance... Get the job done, go to lunch & get the next done. Who cares if items are done poorly or not at all, there's plenty more & little accountability!

Compare that to a GOOD independent mechanic. Its not just his business & his reputation, personal & professional, but its also his source of income. The pressure is on him & his few employees to perform well to get return customers. His accountability is total...there is no-one else to blame. A customer lost hurts his pride & his wallet. I've known many independent mechanics who go out of their way to do a good solid job at a reasonable price.

The trick is to find a GOOD one. One who always does the work charged for...competently. Does only whats needed, ie wont recommend unnecessary work. They are out there & not as rare as some think...

A little trick my Dad taught me...If you are getting work done, use a correcting fluid pen to mark the position of the bolt so you can tell if its been rotated. If the mark hasnt moved, the work hasnt been done.
__________________
SUBIELIFTOZ, QUALITY LIFT KITS FOR SUBARUS
1" & 2" lift kits; custom lift kits; all models
Reply With Quote
  #9  
Unread 23rd February 2013, 11:34 PM
Ratbag's Avatar
Ratbag Ratbag is online now
Administrator
 
Join Date: Jan 2012
Location: Bayside, Melbourne, Vic
Year: MY06, MY10
Model: Forester SG & SH
Transmission: 5MT/DR & 4EAT Sports
Posts: 6,226
Ratbag is on a distinguished road
Default

Quite true, NL.

Our usual mechanic, Ross Hallett at the Bosch Service Centre in Kingston Rd, Heatherton, knows that.

He knows that I want jobs done properly for a fair price. He has always done that, for about 15 years we have been going to him. No "short cuts".

I am sure that others make it clear that they want a patch up job done, not the full monty. I am equally certain that he accommodates them too, just so long as it does not put them (or him) at risk. I cannot ever see him doing a dodgy job, nor tolerating it in any of his employees.

Like all tradies (and professional people as well ... ), finding a good one is like digging up gold nuggets in your back yard. They are about, and not uncommon, but can sometimes be hard to find ...
Reply With Quote
  #10  
Unread 24th February 2013, 02:55 AM
Rally's Avatar
Rally Rally is online now
Forum Member
 
Join Date: Jul 2008
Location: Sydney
Year: 2004
Model: SG Forester X 2.5 Turbo
Transmission: D/R 1.446, Twin Lockers, Front LSD, 4.44
Posts: 3,770
Rally is on a distinguished road
Default

Well, I've found one, and mentioned him on this site many times. Might be a bit further away for some, but he works some weekends- not all- and it if it's 45 minutes down the freeway, well, at least you know you are getting what you pay for. If you live in or near Sydney, call Dave on 0418 648 105
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -3. The time now is 03:29 AM.


Powered by vBulletin®
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.